Privacy Policy

Identity and Contact Details

Data Controller for the purposes of this policy is Nina Gizzie contactable on Justplaincharming@gmail.com

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Changes

We reserve the right to amend this policy as required. Any changes made on this page will be effective immediately. We may not inform you directly of any changes but will reflect the latest amendments by updating the ‘Last Updated’ date on the page. We advise you to routinely check this page for changes. We may also request that you review our Privacy Policy and cookie settings from time to time.

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Collecting Personal Information

While using our site we may request personal information from you that can be used to contact or identify you. This depends on the services you interact with. We do this to enable us to meet our contractual obligations with you, for compliance to legislation and for our own legitimate interests. When using this site or any of our services you consent to us collecting, using and storing your data as described in this policy.

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Personal Information we may refer to includes, but is not limited to:

• Name

• Email

• Address

• Phone Number

• Username and Passwords

• Payment Information

• Device and Location Information 

• Third-party login

• Purchase history

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Personal information may be provided to us in the following ways:

• When you provide it to us voluntarily 

• Automatically when you use the site (such as IP address)

• From third party sources (such as logging in via social media sources)

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Using Personal Information

We only use the information in ways we deem is necessary to provide you with the services we offer, to fulfil our legitimate interests, and to comply with regulations or legal obligations. 

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Examples of this include:

• To manage your account and provide customer support

• Provision of services 

• To process your transactions and manage your purchases

• Fulfilling any contractual obligations to you

• To send you order confirmations and shipping updates

• Communicating directly with you

• To send you marketing communications, where you have opted-in

• To improve our website and services based on user feedback

• To personalise your experience on our website

• Analytics to improve our site and services

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Legal Basis for Processing

Our legal basis for collecting and using personal information depends on the specific context in which we collect it. We may process your data because:

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• We need to perform a contract with you

• You have given us permission to do so

• The processing is in our legitimate interests and it's not overridden by your rights

• For payment processing purposes

• To comply with the law

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Sharing Personal Information

We will share your Personal Information with our trusted third-party providers to fulfil our obligations to you. 

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These include:

• Website hosting providers (such as Wix and Wix payments to power out website and store)

• Service providers (such as shipping providers)

• Marketing providers

• Advertising partners (such as Google Ads)

• Analytics providers (such as Google Analytics)

• Business Transfers

• Affiliates or Business Partners

• If required by law or legislation

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International Data Transfers

Some services and providers may be global or located outside the EEA. As a result we may  need to store or share your data in other countries. We only use trusted providers that meet data protection standards and that use countries that are approved by the European Commision. If you, as a customer, are allocated outside of EEA or the UK then data protection laws may differ and only information listed in this policy applies.

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Data Retention 

We retain personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods for different types of personal data are available upon request. You can see more information about your rights in the ‘Privacy Rights’ section below.

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Security of Information

We take care to ensure your data is secure and implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and secure storage of data. We also ensure the services we use are with trusted providers who meet industry standards. Although we take practical measures to safeguard your information we cannot guarantee that unauthorised third parties or those who abuse the systems we provide may not be able to collect, change or use your data.

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Third-party services and links

We ensure that all third-party service providers we use to process your personal data adhere to GDPR requirements and sign a data processing agreement with us, ensuring the same level of data protection and confidentiality. However we do not accept any responsibility for content or privacy policies for any third-party sites or services. 

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Our site may contain links to other sites which we deem to be relevant to the services we provide. If you click through to a site not operated by us then we recommend reviewing the site's privacy policy. 

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Minors

This site is not designed for use by under 18’s and may on occasion contain items that are deemed not suitable for minors. We do not specifically request or knowingly collect personal information from any minors. If  a parent or legal guardian becomes aware that we may contain information in relation to their child without parental consent then we request you contact us on justplaincharming@gmail.com 

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Cookies

Cookies are small files that save to your device when you use a website. These are widely used and allow a better experience. They can provide more efficient navigation, remember your preferences and can provide better features and tailoring your experience with the website. Cookies don’t contain information that personally identifies you, but personal information that we store about you may be linked to the cookie. 

On first visit in accordance with legislation you will be required to provide permissions for the use of non-essential cookies. Our website may continue to use essential cookies unless you have tailored your browser settings to deny all. We would recommend you take required steps within the browser to block if you wish this to happen. If you do block some or all cookies some site features may not operate properly and may limit your experience. 

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We may use the following cookies such as:

• Session cookies - temporarily stored during a browsing session which are deleted from your device when the browser closes. These are the essential cookies used to allow normal use of the website.

• Persistent cookies - saved on your computer for a defined period read only by the Site and are not deleted when the browser is closed. Examples include storing your preferences for the next visit or remembering login details.

• Third-party Cookies - these are set by other online services who run content on the website such as third-party analytics. 

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Google Analytics

We use Google Analytics to help us understand how our customers use the site. This tool uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity.

Advertising

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We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We work with third-party advertising networks to display ads on our website or to manage our advertising on other sites. Our third-party partners may use cookies or similar tracking technologies to provide you with ads based on your browsing activities and interests.

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Email Communications

By providing your email address, you consent to receive email communications from us. This may include transactional emails about your purchases, notifications about changes to our policies, and marketing emails. You can opt-out of marketing emails at any time by following the unsubscribe instructions included in each email.

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Privacy Rights

You have several rights regarding your data. These apply generally, but some rights are limited. For example, we may need to retain certain information should we have any legal obligations to do so.

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Upon request you can: 

• Access: Be provided a copy of what personal information that we hold on you

• Delete: Request deletion of your personal data 

• Change: Update or Amend personal information

• Restrict: Restrict the personal information we process 

• Object:  Object to the processing of personal information by us.

• Complain: Submit a complaint to your local data protection authority.

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Contact

If you have questions about the Privacy Policy, cookies or anything else in relation to your personal data please contact us by email. All enquiries will be responded to within 14 days

 

Nina Gizzie contactable on info@justplaincharming.co.uk